Terms & Conditions

Definitions:

  • Contiprove Consulting Pvt. Ltd.(referred to as “Contiprove Consulting,” “we,” “us,” or “our”) denotes the company offering services.
  • Client(referred to as “you” or “your”) denotes the individual or entity engaging with Contiprove Consulting for service provision and attending training events.
  • Terms and Conditionsrefer to the guidelines and stipulations governing all transactions and website usage.
  • Registration Formdenotes the contractual agreement between Contiprove Consulting and its clients regarding the forthcoming provision of services.
  • Confirmation Emailsignifies the communication sent to clients post-payment, detailing specifics related to the event.

1. Pricing Policy

  • Quotations provided for pricing are valid for a duration of 15 days from their initial issuance. Prices are dynamic and may be adjusted due to fluctuations in the business and training industry.
  • The prices listed exclude GST. It is the responsibility of clients to pay any GST applicable on services provided by Contiprove Consulting. The accurate GST amount will be specified on the invoice as mandated by law.
  • Quotations provided do not include GST. If a purchase is made, GST will be applied at the point of sale and included in the sales invoice.
  • The listed prices do not cover any travel, accommodation, or living expenses that clients may incur while attending, unless explicitly stated on the Booking Form.
  • In the event of any changes in examination fees or material costs by third-party vendors, certification bodies, or service providers, Contiprove Consulting reserves the right to adjust the prices of relevant training courses accordingly.
  • Prices for training events mentioned in correspondence, brochures, leaflets, and materials associated with Contiprove Consulting are not legally binding due to potential price fluctuations. They serve as advisory information at the time of public release and do not form part of any legal contract.

2. Payment Terms

  • Course fees, inclusive of GST, are due in full immediately upon confirmation and before the commencement of the event.
  • Payment options include major credit and debit cards, with applicable credit card charges.
  • Payments made via company credit cards are subject to a surcharge of 2.99%, except for payments through American Express, which incur a surcharge of 3.99%.
  • Purchase Orders must clearly outline the purchase order number, course dates, full invoice amount, and invoicing contact details. When multiple courses are booked on a single booking form, full payment for all courses is required immediately upon confirmation before the start of the first course.
  • Contiprove Consulting reserves the right to deny entry to a training event until the full course fee is paid. Additionally, examination results and certificates will not be released until full payment is received.
  • All fees associated with cancellations are due immediately upon invoice issuance. The terms of this agreement take precedence over any other business terms or purchase conditions proposed by the client.
  • Once a payment, partial or full, is processed via phone or website through methods such as Debit Card, Credit Card, American Express, or Bank Transfer, the client agrees to adhere to Contiprove Consulting’s terms and conditions, regardless of whether a registration form has been signed.
  • All payments must be received in full prior to the issuance or delivery of any examination by the company, irrespective of the payment terms.
  • It is the client’s responsibility to ensure that the individual approving the purchase of a product possesses the appropriate purchasing authority.

3. Cancellation Policy

  • Cancellations by Contiprove Consulting:Contiprove Consulting reserves the right to cancel, postpone, or reschedule a training event or course due to unforeseen circumstances, such as trainer illness or low attendance. We will make reasonable efforts to inform and notify clients of any changes to their training event or course. In the event of a training event cancellation, Contiprove Consulting will allocate clients to future training events with the client’s consent.
  • Client Cancellations:Apart from instances covered under “Cancellations by Contiprove Consulting,” cancellation fees will be applied to all bookings based on the notice period provided to Contiprove Consulting. Clients wishing to cancel must notify Contiprove Consulting in writing or via email.
    • Cancellation and rescheduling fees are payable immediately via debit or credit card.
    • Cancellations made within 0-15 days prior to the course start date are subject to a 100% cancellation fee, based on the full course fee (+ GST), which must be paid in full upon cancellation.
    • Cancellations made within 15-30 days prior to the course start date are subject to a 50% cancellation fee, based on the full course fee (+ GST), which must be paid in full upon cancellation.
    • Cancellations made more than 30 days prior to the course start date are not subject to a cancellation fee.

4. Rescheduling Courses or Exams

  • Clients are permitted to reschedule courses or exams only once without incurring any charges. Subsequent rescheduling will incur a fee of INR 2500 + GST for each occurrence.

5. Refund Policy

  • Should a refund be issued to the client by Contiprove Consulting, the processing time for the refund may take up to 15 working days. Refunds will be executed using the same payment method employed for the original transaction. Deposit and banking fees are non-refundable.
  • Contiprove Consulting will not be held accountable for any fluctuations in exchange rates or banking charges for international refund transactions.
  • Examination vouchers for courses are non-refundable.
  • In situations where a client has outstanding dues, any granted refunds will be offset against the outstanding amounts.

6. Course Modifications

  • Contiprove Consulting reserves the right to cancel or reschedule any course, and clients will be notified as soon as any change is known. We will make all reasonable efforts to avoid such changes. In cases where courses are rescheduled due to unforeseen circumstances, such as trainer illness or low course attendance, we will strive to provide a replacement trainer or reschedule the course. We will offer clients various options to continue their training program. However, if the alternative options are not acceptable to the client, a full refund will be issued.
  • Information regarding the course, including the date and venue, pre-course materials, and study material kit, will be communicated to the client via a confirmation email upon receipt of payment. Contiprove Consulting reserves the right to change the venue due to circumstances beyond our control and will notify the client as soon as the change is known. Contiprove Consulting will not be liable for any out-of-pocket expenses incurred due to cancellations or alterations to the course venue beyond our control.

7. Course Materials

  • In the event that course materials do not arrive on time for the course due to reasons beyond the control of Contiprove Consulting, such as transit delays, we are committed to replacing them at the earliest opportunity. We will also make the best efforts to provide temporary materials as needed to continue the learning program. Refunds will not be provided for delays in transit that are beyond the control of Contiprove Consulting.

8. Non-Attendance

  • Failure to attend a course, regardless of the delivery type (classroom, e-learning, virtual, onsite), for any reason is considered a cancellation without notice, and full payment is due. Partial attendance of a course, where a client does not complete the full course, is also considered non-attendance. In such cases, the client will not be entitled to any refund for courses or parts of courses that were not attended.

9. Course Suitability

  • It is the responsibility of the client to ensure that the chosen course is suitable for their or their team’s requirements and abilities. Although employees of Contiprove Consulting may provide recommendations for courses or learning solutions, the final decision regarding the suitability of the course lies with the client. Any recommendations made by us are offered in good faith and are not intended to be misleading.
  • All public and onsite training courses are conducted in English unless otherwise specified. Therefore, all clients must possess a sufficient proficiency in the English language prior to attending the course.

10. Admission

  • Contiprove Consulting reserves the right to refuse admission to any individual deemed unsuitable for the training program at our absolute discretion.

11. Onsite Training at Client-Specified Sites

  • For onsite training, it is the client’s responsibility to provide all necessary facilities, equipment, and setup required for the trainer to deliver the training effectively. Contiprove Consulting reserves the right to cancel or discontinue the course if, in the trainer’s opinion, the venue, equipment, or conditions are deemed unsuitable for the training.

12. E-Learning and Virtual Learning

  • Enrollment, fees, and login credentials for e-learning and virtual learning courses are strictly non-transferable, non-cancellable, and non-refundable. Access to study materials and the prohibition of material dissemination are governed by a Fair Usage Policy and Intellectual Property Rights.

13. Copyrights

  • All intellectual property rights for course materials remain the property of Contiprove Consulting. Clients agree not to reproduce, disseminate, sell, hire, lend, or copy the course materials except for personal reference purposes. Contiprove Consulting ensures that it will not include any copyrighted material in its course materials without proper license, consent, or attribution.

14. Warranty and Liability

  • The liability of Contiprove Consulting for any loss or damage is limited to a claim for damages, with the maximum aggregate liability being the charges for the course from which the loss or damage arose. Contiprove Consulting will not accept liability for personal injuries incurred during our training courses caused by the negligence of any third party. Additionally, we will not be liable for indirect, special, or consequential losses (including anticipated profit or data loss) arising from any cause, even if advised of the potential for such losses.

15. Personal Belongings

  • Clients are solely responsible for the safety and security of their personal belongings brought into a training course. Contiprove Consulting accepts no liability for any loss or damage to personal items that may occur during the course.

16. Deviation

  • Any deviation from these Terms and Conditions requires the express written permission of a Director of Contiprove Consulting. Verbal communications or information provided on our websites do not override these Terms and Conditions. Should any part of these conditions be deemed invalid or inapplicable, the remainder of the contract and conditions shall remain in effect. These Terms and Conditions take precedence over any terms outlined in a client’s purchase order.

17. Force Majeure

  • Contiprove Consulting shall not be considered in breach of this contract if the delivery of services is delayed, cancelled, or reduced due to circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters (fire, flood, earthquake, storm, snow, hurricane), sickness, war, invasion, hostilities, civil unrest, government actions, labor disputes, or disruptions in utilities. Clients must ensure their ability to attend scheduled training courses. Contiprove Consulting will not be held liable, financially or otherwise, for a client’s non-attendance, regardless of the reason.

18. Privacy Policy

  • Contiprove Consulting is committed to protecting the privacy and personal information of its clients. Should you have any concerns or questions regarding the information we hold, please feel free to contact us. We will not disclose personal information to third parties unless we have your consent or are legally obligated to do so. We collect personal information from clients only when it is voluntarily provided for booking or inquiry purposes. We may occasionally contact clients about upcoming training programs. Client IP addresses may be visible to Contiprove Consulting, but this information does not reveal your identity.

19. Recording of Contiprove Consultingโ€™s VILT Courses

  • The recording of Virtual Instructor-Led Training (VILT) courses is strictly prohibited without prior written consent from Contiprove Consulting and its clients. Any unauthorized recording will be considered a breach of our terms of business and will be treated with utmost seriousness.

20. Security and Encryption:

  • Contiprove Consulting employs the highest level of security and encryption methods available for processing online payments and adheres to best practices in data protection. We ensure that your payment details are as secure as possible when making transactions with us. We also take reasonable measures to ensure that communication and devices used during training events are free from viruses and harmful software. However, we do not guarantee the reliability or virus-free nature of materials downloaded from our website.

21. Confidentiality

  • All information disclosed to Contiprove Consulting by clients and companies will be kept confidential and will not be shared with third-party organizations or individuals unless necessary for service delivery or required by law. Such information will be disclosed only to employees who need it to perform their roles at Contiprove Consulting, and they are bound by legal obligations of data protection and confidentiality. Contiprove Consulting is not liable for the disclosure of any information that is publicly available or if dissemination is agreed upon in a legally binding written document.
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