Operational Excellence
Certified Operational Excellence Expert for KPO/BPO
This training empowers BPO/KPO and all customer-facing professionals to effectively manage operations on a daily basis and understand the crucial interplay between planning, people, processes, and performance.
Training Mode: Virtual Instructor-Led Training (VILT)/In-person
Duration: 24 hours || 3 days
Key Deliverables-
- Study Material kit and worksheets with templates
- Learn the various key performance indicators
- Learn data analysis and problem-solving skills
- Access to various case studies and simulation activities
- Be job ready to get a role into Quality Assurance
- Globally Recognized Certificate with lifetime validity (digitally verifiable)
Change Management Practitioner
Our Change Management training course is specifically designed to help professionals become pivotal change agents and assist in transforming organizations and business processes through logical and sequential processes.
Training Mode: Virtual Instructor-Led Training (VILT)/In-person
Duration: 16 hours || 2 days
Key Deliverables-
- Be a change leader and understand the change management core values
- Enhance your credentials as Change Management Professional
- Study materials and Project based learning
- Learn the step-by-step tracks before and after the Change and its implementation
- Globally Recognized Certificate with lifetime validity (digitally verifiable)
Introduction to Theory of Constraints Practitioner course
“The chain is only as strong as its weakest link,” as Dr Eli Goldratt highlighted, emphasizes that Theory of Constraints (TOC) is a crucial skill for any change or project leader. This high-value skill enables you to drive improvements and achieve success by addressing bottlenecks effectively.
Training Mode: Virtual Instructor-Led Training (VILT) / In-person
Duration: 16 hours || 2 days
Key Deliverables-
- Learn the step-by-step process for evaluating and overcoming constraints.
- Minimize the impact of constraints and move towards your business goals.
- Engage in simulation and group-driven activities with real-world scenarios.
- Study Material with notes and templates.
- Globally Recognized Certificate with lifetime validity (digitally verifiable)
Guide to Mitigating Risk in Businesses – Practitioner Course
Based on ISO 31000, one of the most popular standards, it provides principles, a framework, and a process for managing risk.
Training Module: Virtual Instructor-Led Training (VILT) / In-person
Duration: 16 hours || 2 days
Key Deliverables-
- Compare risk management practices with an internationally recognized benchmark, providing sound principles for effective management and corporate governance
- Understand the application of risk modelling
- Access detailed study material and case studies
- Deep dive into risk management frameworks
- Globally Recognized Certificate with lifetime validity (digitally verifiable)
Balance Scorecard & OKRs Training Module
Learn how to build impactful performance management systems using the Balanced Scorecard and OKRs frameworks.
Training Mode: Virtual Instructor-Led Training (VILT) / In-person
Duration: 16 hours || 2 days
Key Deliverables-
- Learn the fundamentals of the balanced scorecard and align performance measures with the organization’s business strategy.
- Understand BSC samples and designs of the balanced scorecard.
- Get introduced to OKRs – the goal-setting framework.
- Engage in practical use cases and simulation activities.
- Receive study material and handouts for future reference.
- Globally Recognized Certificate with lifetime validity (digitally verifiable)
Specimen Copy of Certificate
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