Cancellation and Refund Policy

1. Cancellation Policy

  • Cancellations by Contiprove Consulting:Contiprove Consulting reserves the right to cancel, postpone, or reschedule a training event or course due to unforeseen circumstances, such as trainer illness or low attendance. We will make reasonable efforts to inform and notify clients of any changes to their training event or course. In the event of a training event cancellation, Contiprove Consulting will allocate clients to future training events with the client’s consent.
  • Client Cancellations:Apart from instances covered under “Cancellations by Contiprove Consulting,” cancellation fees will be applied to all bookings based on the notice period provided to Contiprove Consulting. Clients wishing to cancel must notify Contiprove Consulting in writing or via email.
    • Cancellation and rescheduling fees are payable immediately via debit or credit card.
    • Cancellations made within 0-15 days prior to the course start date are subject to a 100% cancellation fee, based on the full course fee (+ GST), which must be paid in full upon cancellation.
    • Cancellations made within 15-30 days prior to the course start date are subject to a 50% cancellation fee, based on the full course fee (+ GST), which must be paid in full upon cancellation.
    • Cancellations made more than 30 days prior to the course start date are not subject to a cancellation fee.

2. Refund Policy

  • Should a refund be issued to the client by Contiprove Consulting, the processing time for the refund may take up to 15 working days. Refunds will be executed using the same payment method employed for the original transaction. Deposit and banking fees are non-refundable.
  • Contiprove Consulting will not be held accountable for any fluctuations in exchange rates or banking charges for international refund transactions.
  • Examination vouchers for courses are non-refundable.
  • In situations where a client has outstanding dues, any granted refunds will be offset against the outstanding amounts.
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